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Individual Cancellation Policy. (Below 8 people)
Cancellations made at least one (1) day in advance, until 20:00, will receive a 100% refund. If your sailing is cancelled due to high winds or rough seas, we will attempt to reschedule for another date. If that does not suit you for whatever reason, you will receive a 100% refund
Group cancellation policy. (Over 8 people)
The company reserves the right to adjust the conditions of the cancellations according to the current conditions and without prior notice.
Attached to the information of each excursion are the current terms of cancellations applicable at that time period.
A TOUR MAY BE CANCELED IF:
Weather conditions are not suitable (rain, strong wind, frost, heat, etc.)
Other factors contribute such as: strikes, etc.
You will be informed in time of any changes to the program, so it is important to be in direct contact with the email or mobile phone you have given us.
CANCELLATION BY THE ORGANIZING COMPANY
If the program is postponed/cancelled through our fault and you have already paid, if you wish, your participation money will be refunded.
Otherwise they will be matched with another excursion. Your credit will be valid for 4 months.
The cancellation or postponement of the excursion will be announced through our website, by phone or sent by e-mail to the address you have given us. Entrants are responsible for monitoring their mail for any changes.
In case of cancellation by the participant NO refund will be made.
If there is a waiting list and we make up the seats you canceled, we will send you a credit card to use on another of our excursions.
Alternatively, you can transfer your reservation to another date and/or to another of our excursion programs as follows:
► up to 2 days before the date of the excursion you will have the right to transfer your reservation to another date for 100% of its value.
► From the previous day until the same day, you will not be able to move your reservation to another date and no refund will be made
NOTE: The transfer of your reservation will be valid for 4 months from the date of its cancellation and in a group that has availability and in any case after consultation with the organizing company.